Kingdom Child Kingdom Citizen
Refund Policy
Refund Policy
Thank you for purchasing products or services from Kingdom Child Kingdom Citizen ("we," "us," or "our"). We are committed to providing high-quality services and products to our customers. This Refund Policy outlines the conditions under which refunds may be issued in compliance with U.K. consumer protection laws, including the Consumer Rights Act 2015 and other applicable regulations.
1. Refund Eligibility
1.1 Physical Products
You have the right to request a refund for physical goods if they are faulty, damaged, or not as described.
Refund requests must be made within 30 days of receiving the product.
1.2 Digital Products and Services
Refunds for digital products or services are only available if the product is defective, not as described, or fails to perform as advertised.
Refund requests for digital downloads must be made within 14 days of purchase, provided the content has not been downloaded or accessed.
1.3 Services
If you purchase a service and we fail to provide it as agreed, you may request a refund or partial refund, depending on the circumstances.
Where applicable, refunds for ongoing services will be issued prorated for unused service portions.
2. Change of Mind
2.1 For physical products, you can cancel your purchase within 14 days of receiving the item for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The item must be returned in its original condition, and the cost of return shipping is your responsibility unless the item is faulty or not as described.
2.2 Refunds for change-of-mind cancellations will not apply to digital products or services once delivery has commenced or access has been provided.
3. Process for Requesting a Refund
3.1 Contact Us To initiate a refund request, contact our customer service team at:
Email: admin@kingdomchildkc.org
3.2 Required Information When requesting a refund, please provide:
Proof of purchase (e.g., order confirmation, receipt).
Details of the issue (e.g., product defect, service failure).
Any supporting documentation or evidence, such as photos of defective items.
3.3 Return Instructions If your refund request involves returning a product:
Ensure the item is securely packaged.
Ship the item to the return address provided by our customer service team.
4. Refund Processing
4.1 Timeframe
Refunds will be processed within 14 days of receiving the returned item or approving the refund request.
Refunds for digital products or services will be processed within 14 days of confirming eligibility.
4.2 Method of Refund Unless otherwise agreed upon, Refunds will be issued using the original payment method used for the purchase.
5. Exclusions
5.1 Refunds will not be issued for:
Products or services purchased from unauthorized resellers.
Items that have been damaged due to misuse or neglect.
Services that have been fully delivered or completed.
5.2 Digital products or services are non-refundable if access or download has commenced with your prior consent.
6. Dispute Resolution
If you are dissatisfied with our refund decision, you have the right to escalate the matter to the relevant regulatory bodies or pursue alternative dispute resolution under U.K. law.
7. Amendments to This Policy
We reserve the right to amend this Refund Policy at any time. Updates will be posted on our website, and the Effective Date will be updated accordingly.
Contact Information For further assistance or inquiries about our Refund Policy, please get in touch with us at:
Kingdom Child Kingdom Citizen
Email: admin@kingdomchildkc.org
By making a purchase, you agree to the terms of this Refund Policy. Thank you for choosing Kingdom Child Kingdom Citizen.